Frequently Asked Questions

KOLab is a creator discovery and influencer marketing platform built for Malaysia and Southeast Asia. It helps brands find creators more credibly and helps creators present their profiles, pricing, and platforms more clearly.

Creators, brands, agencies, and businesses can use KOLab. One login can now manage both creator and brand roles on the same account.

KOLab is positioned primarily for Malaysia, with relevance across Southeast Asia. The product, copy, and discovery flow are designed around the way local brands and creators actually work.

KOLab currently supports TikTok, Instagram, RedNote, and Facebook in its profile and discovery positioning.

Register an account, complete your creator profile, connect your social accounts, and add pricing if relevant. This helps brands understand your niche, audience, and collaboration fit more quickly.

Yes. A single account can now hold both creator and brand roles. If you start as one role, you can switch and set up the other role later without registering a second email.

Creator boost is a one-time visibility purchase, not a subscription. You can buy a fixed-duration boost such as 3 days, 7 days, or 30 days when you want extra discovery exposure.

KOLab currently focuses on discovery, campaign matching, and messaging. Commercial payment terms still need to be agreed between the creator and the brand unless a separate payment feature is introduced later.

Brands can review creator profiles through discovery pages, profile context, pricing signals, niche relevance, platform mix, and other selection factors that help build a more realistic shortlist.

Campaign boost is a one-time paid visibility feature for brand campaigns. It improves campaign exposure for a chosen duration with no recurring billing.

Brand boost gives a campaign extra visibility for a fixed duration such as 3 days, 7 days, or 30 days. It is purchased only when needed and ends automatically.

Official badges are tied to real admin-owned accounts. That means official campaigns and official private messages are based on real admin status, not a fake UI label.

No. Boosts are one-time purchases for a fixed duration and do not renew automatically.

No. A safe delete-account flow is not fully implemented yet, so the settings page intentionally does not expose a live delete action.

Not yet. The settings page now reflects real account data, but some preference areas such as notification controls and privacy toggles still need dedicated backend CRUD before they become fully interactive.

If your question is not covered here, contact KOLab directly through the contact page for product, partnership, or support inquiries.