Terms of Service
Last updated: March 10, 2026
These Terms of Service govern access to and use of KOLab. Please review them carefully before using the platform.
1. Eligibility
You must be at least 18 years old and legally able to enter into binding agreements to use KOLab. If you use KOLab for a business or agency, you represent that you have authority to act for that entity.
2. Account Registration
You must provide accurate information during registration and keep your account details up to date. You are responsible for your login credentials and activities carried out through your account.
3. Account Security
KOLab will never ask you for your password, social media login credentials, payment card details, OTP codes, or any other sensitive authentication information via email, direct message, chat, phone, or any communication channel. If anyone claiming to represent KOLab asks for such information, do not respond and report it immediately to security@kolab.my. KOLab staff and automated systems only authenticate users through the official login page on the platform.
4. Platform Roles
KOLab supports creator and brand use cases. KOLab may determine, modify, limit, or remove account roles, feature access, profile visibility, verification eligibility, and boost eligibility at its sole discretion. Features may differ depending on your account setup, profile status, verification state, purchase history, and platform rules in effect at the time.
5. Acceptable Use
You must not post false information, impersonate another person or business, manipulate metrics, misuse messaging tools, scrape the platform, or use KOLab for unlawful, misleading, abusive, fraudulent, threatening, harassing, hateful, defamatory, obscene, or otherwise harmful conduct. This restriction applies to all profile content, social account details, usernames, bios, portfolio items, uploaded images, captions, links, URLs, messages, campaign materials, and any other content or metadata you submit to KOLab. Display names must not contain illegal, hateful, discriminatory, sexually explicit, violent, threatening, or misleading terms, or impersonate other individuals, brands, or organizations. KOLab reserves the right to reject, reset, or modify any display name that violates these terms without prior notice.
6. Content and Profile Information
You retain ownership of the content you upload. By publishing content on KOLab, you grant KOLab a non-exclusive right to host, display, reproduce, format, distribute, and use that content for platform operation, discovery, promotion, moderation, enforcement, and service improvement. You represent and warrant that you have the rights, permissions, consents, and authority necessary to upload or publish that content, and that the content does not infringe third-party rights, violate law, breach any confidentiality or contractual obligation, or include illegal, abusive, threatening, harassing, hateful, deceptive, malicious, sexually explicit, or otherwise harmful material. You must not use social account fields, portfolio uploads, profile text, images, or URLs to promote unlawful activity, target or abuse other people, spread malware, phishing, scams, or spam, or otherwise misuse KOLab. KOLab may review, remove, disable, or restrict such content or related account access at its discretion where it considers this necessary for user safety, policy enforcement, legal compliance, or platform integrity. Portfolio items are limited to a maximum of 10 per account. Portfolio URLs must link to genuine, publicly accessible content that you own or have permission to share; you must not submit URLs that lead to illegal, malicious, phishing, or spam content.
7. Creator and Brand Responsibility
Creators and brands are responsible for their own negotiations, deliverables, timelines, compliance disclosures, pricing, invoices, taxes, and campaign performance commitments unless KOLab expressly states otherwise in a separate written agreement. If a creator and brand communicate, negotiate, settle, contract, or make payment arrangements privately or outside KOLab, KOLab is not a party to that arrangement and is not responsible for any loss, dispute, non-payment, misconduct, cancellation, refund claim, or failure of performance arising from that off-platform dealing.
8. Campaigns, Applications, and Messages
KOLab may provide campaign listings, profile search, direct messaging, and application workflows. KOLab may review, refuse, remove, limit, reorder, or disable campaigns, applications, profiles, or messages where it considers this necessary for policy enforcement, safety, quality control, legal compliance, or platform integrity. KOLab does not guarantee campaign outcomes, response rates, or commercial results from platform usage.
9. Pricing, Boosts, and Paid Features
KOLab may offer one-time paid boosts or other paid features. KOLab may set, revise, suspend, or withdraw pricing, duration, availability, eligibility requirements, placement logic, and feature scope at any time. Unless stated otherwise, paid features are non-transferable, non-refundable, and do not guarantee any minimum reach, ranking position, campaign result, or business outcome except where refund is required by applicable law. You are responsible for any taxes, payment processing issues, chargebacks, or invalid payment methods associated with your purchase. KOLab may refuse, reverse, cancel, withhold, or remove paid placement or access where payment is reversed, disputed, unauthorized, suspected to be fraudulent, or otherwise not successfully settled.
10. Verification and Official Status
Any official, verified, featured, admin, boost, ranking, or other platform status shown on KOLab is determined solely by KOLab. KOLab has the right to grant, deny, remove, suspend, or change such status at any time, with or without notice, where it considers appropriate. Users must not claim platform affiliation, official status, endorsement, or guaranteed visibility without authorization.
11. Suspension and Termination
KOLab may investigate activity and may suspend, restrict, remove content, limit visibility, disable messaging, reject campaigns or applications, or terminate access if you violate these Terms, create legal or safety risk, misuse the platform, submit false or misleading information, or otherwise create risk to users, partners, or platform operations. Except where prohibited by law, KOLab may take such action at its discretion and is not required to provide advance notice.
12. Indemnity
You agree to defend, indemnify, and hold harmless KOLab, its affiliates, officers, employees, and service providers from claims, losses, liabilities, damages, costs, and expenses, including reasonable legal fees, arising out of your content, your use of the platform, your dealings with other users, your breach of these Terms, or your violation of law or third-party rights.
13. Disclaimers
KOLab is provided on an 'as is' and 'as available' basis. We do not warrant uninterrupted availability, error-free operation, campaign success, creator authenticity beyond platform checks, or suitability for any specific business purpose. KOLab acts as a platform operator and, unless expressly stated otherwise in a separate written agreement, is not the employer, agent, partner, guarantor, escrow provider, or contracting party for creator-brand arrangements.
14. Limitation of Liability
To the maximum extent permitted by law, KOLab is not liable for indirect, incidental, consequential, special, punitive, or business loss damages arising from use of the platform. To the extent a limitation amount is required to make this clause effective, KOLab's aggregate liability relating to the platform or paid features will not exceed the amount you paid to KOLab for the specific paid feature giving rise to the claim during the twelve months before the event giving rise to liability, except where a different amount is required by applicable law.
15. Changes to the Platform or Terms
KOLab may modify, replace, suspend, or discontinue any part of the platform, and may update these Terms from time to time. Continued use of KOLab after an updated version takes effect constitutes acceptance of the revised Terms, except where applicable law requires additional notice or consent.
16. Governing Law
These Terms are governed by the laws of Malaysia. Any dispute relating to KOLab will be subject to the applicable courts or legal forums in Malaysia, unless mandatory law requires otherwise.
17. Contact
For legal questions about these Terms, contact legal@kolab.my.