Privacy Policy
Last updated: March 10, 2026
This Privacy Policy explains how KOLab collects, uses, stores, and shares information when you use the platform.
1. Information We Collect
KOLab may collect account information, profile information, connected social account data, campaign activity, messages, usage information, and technical device information necessary to operate the platform.
2. How We Use Information
We use information to create and manage accounts, display profiles, power search and recommendations, support messaging and campaign workflows, improve the product, maintain security, and comply with legal obligations.
3. Public Profile Information
If you create a public creator or brand profile, some information may be visible to other users, including your display name, business or creator description, selected profile details, social metrics, category information, and pricing that you choose to display.
4. Messages and Campaign Activity
When you use campaign features, direct messaging, or applications, related data may be stored and processed to deliver those features, prevent abuse, and support operational review where necessary.
5. Data Sharing
KOLab does not sell personal data. Information may be shared with service providers that help operate the platform, and may be disclosed when legally required or necessary to protect rights, safety, or platform integrity.
6. Cookies and Authentication
KOLab may use cookies, tokens, and similar technologies to keep you signed in, remember preferences, secure sessions, and measure platform usage.
7. Data Retention
We retain data for as long as needed to operate the platform, meet legal obligations, resolve disputes, prevent abuse, and maintain records relevant to account activity. Some data may remain in backups or internal records for a limited period.
8. Your Choices
You may update profile information, disconnect social accounts where supported, and request account deletion. Some records may be retained where legally required or operationally necessary.
9. Security
KOLab applies reasonable technical and organizational measures to protect data, but no online service can guarantee absolute security.
10. International Processing
If you access KOLab from outside Malaysia, your information may be processed in Malaysia or in locations used by service providers supporting platform operations.
11. Contact
For privacy questions or data requests, contact privacy@kolab.my.